With effect from week commencing 14th November 2016 we will be changing the opening hours at our Aberbeeg branch to the following:
Monday 09:00 - 17:00
Tuesday 09:00 - 13:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 13:00
Friday 09:00 - 13:00
We are not reducing our number of appointments offered to the whole practice but will simply be relocating these clinics to our main site in Abertillery which will maintain its current opening hours.
By ringing on 01495 360669 your call will automatically be diverted to the main site when the branch site is closed.
Repeat prescription requests should be made in writing by one of the following methods:
We will not take requests for prescriptions over the telephone. All requests take 72 hours (3 working days) to process with no exceptions, it is the patients’ responsibility to ensure that they order their medication in a timely manner.
A structured, dedicated time for processing prescriptions is the safest option for staff, GPs and patients. We also anticipate that by not taking prescription requests over the telephone it will ultimately reduce the time that the telephone lines are being tied up with requests for medication, therefore allowing easier access to a receptionist for those with a clinical need.
You can book appointments and order prescriptions via our online service. Find out more about how to register for this service
Patients on repeat medication will be asked to see a doctor, nurse practitioner, practice pharmacist or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow three full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
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