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Care Navigation (Blaenau Gwent GP Surgeries)

There is a change coming to doctor's surgeries in Blaenau Gwent called Care Navigation

Care Navigation: What does it mean for you?

Receptionists are now trained as "Care Navigators" with the support of your GPs.

Care Navigation ensures you receive care from the most appropriate professional - not all requests need a GP appointment.

All patients will be politely and confidentially asked the reason for their appointment request.  If you have symptoms that are better suited to care from other organisations, community based services or surgery team members, the Care Navigator will give you the choice to access these instead.

These could include:

  • Minor injuries units
  • Local pharmacies
  • Urgent eye care from Opticians
  • Emergency dental services
  • Direct access physiotherapy
  • Mental health hub
  • Practice nurse
  • Community connectors

Care Navigators understand that what you tell them may still mean you need to see a GP.  Care Navigators will never make clinical decisions about you!  Please be patient with Care Navigators - the best way to get you the most appropriate support is by asking you specific questions.

Care Navigation Poster



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